Get Emergency Assistance

If you are traveling outside the U.S. on behalf of the University 

Get Medical, Security or Travel assistance

Contact On Call 24 hours a day:

  • Call collect from anywhere in the world: +1 978-651-9722
  • Call toll free from US or Canada: 1-833-328-1091
  • Text only number: +1 844-302-5131
  • Email 24/7
  • Live Chat
  • Add pre-loaded On Call contact to your mobile phone. Make sure you SAVE the contact after download.
  • Identify yourself as a UT Dallas faculty, staff, or student.

If you are on campus

F-1 or J-1 international students

If you Require Critical Immigration Emergency Assistance

If you are in the U.S. and experiencing a critical immigration emergency outside International Center business hours, call the UT Dallas Police at 972-883-2222.

In the event of a disaster on the UT Dallas campus or in the surrounding area, international students with F-1 or J-1 status should follow the steps below related to their immigration status

  • Locate important immigration documents: Passport, visa, I-94, I-20/DS-2019, Social Security card, driver’s license, EAD card, credit cards, cash, plane ticket if applicable.
  • Report your location and health status to the ISSO by calling 972-883-4189 or emailing ISSOCurrent@utdallas.edu.
  • J-1 students whose DS-2019 was not issued by UT Dallas, contact their program sponsor.
  • If you require repatriation or other emergency assistance and cannot contact ISSO or the UT Dallas Police, contact the Student and Exchange Visitor Program (SEVP) Response Center at 703-603-3400or by emailing SEVP@ice.dhs.gov.